Frequently Asked Questions

Everything you need to know about Planora

Simple answers for swim schools, tutors, dance and music studios, sports academies, martial arts schools, and other lesson-based businesses.

Frequently Asked Questions

What is Planora?
Planora is an all-in-one scheduling platform for lesson-based businesses. It helps you manage classes, clients, attendance, catch-up lessons, and instructor notes — all in one simple, organised place.
Who is Planora built for?
Planora is built for businesses that run lessons or sessions, such as swim schools, tutors, dance studios, music teachers, sports academies, and martial arts schools. If you schedule people into classes or appointments, Planora is designed for you.
Can Planora work for businesses other than swim schools?
Absolutely. While Planora started with swim schools, it works just as well for any lesson-based business — tutoring centres, dance and music studios, gymnastics and sports clubs, martial arts schools, and more. The tools adapt to how your business runs.
Can parents or clients view their own schedules?
Yes. Every client gets their own secure login where they can see their upcoming lessons, class times, and schedule at a glance — so there's no more back-and-forth about when the next session is.
Can businesses manage multiple children or family members under one parent account?
Yes. A single parent account can manage several children or family members, each with their own lessons and schedule. Families stay organised under one login instead of juggling separate accounts.
Does Planora support catch-up lessons?
Yes. Catch-up and rescheduled lessons are built in. When a client misses a session, you can easily arrange a catch-up without losing track of who is owed what — a common headache Planora was designed to solve.
Can instructors or employees access their own schedule?
Yes. Instructors and staff get their own logins to view their assigned classes, keep track of attendance, and add lesson notes — keeping your whole team in sync.
Can clients request or cancel lessons?
Yes. Clients can request or cancel lessons directly through their account, based on the rules you set. This cuts down on phone calls and messages while keeping you in control of your schedule.
Does Planora send reminders?
Yes. Planora sends automated reminders so clients don't forget their lessons. Fewer no-shows means less wasted time and a smoother experience for everyone.
Does Planora support WhatsApp messages?
Planora is built to keep clients informed through convenient messaging, including WhatsApp-friendly communication, so reminders and updates reach people where they already are.
Do clients need to download an app?
No. Planora works right in the web browser on any phone, tablet, or computer. There's nothing for your clients to download to get started.
Can Planora be installed as a mobile app?
Yes. Planora can be added to your home screen and used like a mobile app, giving you and your clients quick, app-like access — without needing an app store.
Is there a free trial?
Yes. You can start with a free trial to explore Planora and see how it fits your business before committing to a plan. No pressure — just try it out.
What happens if my business grows and I need more clients?
Planora grows with you. As your client list expands, you can move to a plan that supports more clients and features. You'll never be boxed in as your business gets bigger.
Is Planora suitable for small businesses?
Definitely. Planora is designed to be simple and affordable for small and independent businesses, including solo instructors and tutors. You don't need a big team or technical skills to get value from it.
How do I get started?
Getting started is easy. Sign up for a free trial, add your classes and clients, and you'll be up and running in minutes. If you have questions along the way, we're here to help.

Still have questions?

Start your free trial and see how Planora keeps your lessons, clients, and team organised — or explore how it fits your type of business.

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